Frequently Asked Questions
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General Questions
Are you a moving company or a broker?
We are a licensed moving broker, partnering with a trusted network of fully insured and certified carriers nationwide. This allows us to match you with the best movers for your needs while ensuring your move is safe, reliable, and cost-efficient.
What areas do you serve?
Major Van Lines proudly provides nationwide moving services — whether you’re moving locally, cross-country, or anywhere in between. Our key service locations include major hubs like Gulfport, MS • Houston, TX • San Jose, CA • Tacoma, WA • Fort Myers, FL • Knoxville, TN • Wilmington, DE and more, with reliable coverage across the entire U.S.
What services do you offer?
We offer comprehensive moving solutions including:
Local and Long-Distance Moving
Full and Partial Packing Services
Climate-Controlled Storage Options
Commercial & Office Relocations
Are you licensed and insured?
Yes. Every carrier in our network is fully licensed, bonded, and insured to protect your belongings from pickup to final delivery.
What payment options are available?
We accept all major credit and debit cards, certified checks, and cash for in-person transactions — making payment simple and secure.
Do you offer free quotes?
Absolutely. You can request a free, no-obligation quote online or by calling (844) 29-MAJOR. Our relocation specialists provide accurate estimates with no hidden fees.
How far in advance should I book my move?
For the best rates and guaranteed availability, we recommend booking 2–4 weeks in advance. If you need a last-minute or same-day move, we’ll do our best to accommodate you depending on availability.
Hiring a Moving Company
How much does moving cost?
Your moving cost depends on distance, shipment size, and any extra services (packing, storage, etc.). We provide upfront, binding estimates — no surprise fees or last-minute add-ons.
Do you offer packing and unpacking services?
Yes — we offer full-service packing, partial packing (fragile-only), and unpacking options. Our crews use professional packing materials to protect everything from glassware to heavy furniture.
Do you offer storage options?
Yes, we provide secure, climate-controlled short- and long-term storage with 24/7 monitoring until you’re ready for delivery.
Do you handle specialty or oversized items?
Yes — we can safely move pianos, pool tables, antiques, and other oversized or fragile items. Let your relocation specialist know in advance so we can prepare the right equipment.
Do you provide moving supplies?
We can supply boxes, tape, packing paper, wardrobe boxes, and specialty crates for electronics or artwork. Ask your coordinator to include supplies in your estimate.
How can I avoid moving scams?
Protect yourself by watching for red flags such as:
Quotes that seem too good to be true
Movers demanding large upfront deposits
Companies without a physical address or a published U.S.DOT number (required for interstate moves)
No written contract or unclear terms
To stay safe, always work with licensed, insured movers who provide binding estimates in writing and are transparent about services and costs. At Major Van Lines, we only partner with fully vetted carriers so you can book with confidence.
Should I get a binding estimate?
Yes — a binding estimate (or “not-to-exceed” estimate) is one of the best ways to protect yourself from surprise charges. It guarantees that you won’t pay more than the agreed amount, even if the actual weight of your shipment ends up higher.
Before issuing a binding estimate, we recommend an in-home or virtual survey to get the most accurate assessment of your inventory and avoid unexpected fees.
During & After the Move
What happens on moving day?
Our team arrives on time, protects floors/walls, disassembles furniture as needed, and carefully loads your belongings. You’ll sign an inventory checklist before departure to ensure every item is accounted for.
How will the movers know what items to take?
Before moving day, we create an inventory list with you. The crew will review it on-site and confirm before loading anything.
What if my items are damaged?
We take every precaution to prevent damage, but if something happens, we guide you through our claims process step-by-step to ensure resolution as quickly as possible.
Who do I contact if issues arise during my move?
You can call your dedicated Relocation Consultant or our Customer Service team. Our Dispatch department is also available for urgent moving-day issues at (844) 29-MAJOR.
What if there are delays in delivery?
We will notify you immediately and provide updated timelines. Our team will work to minimize disruption and get your items delivered as quickly as possible.
What if I have a dispute about my final bill?
If something looks off on your invoice, contact our Customer Service team immediately. We’ll provide a detailed, line-by-line breakdown of charges and walk you through them. Our goal is to resolve any discrepancies quickly before your payment is finalized, so there are no surprises.
How do I file a claim for lost or damaged items?
If something is missing or damaged, you can start your claim by phone or online — whichever is easiest for you. We’ll send you a claim form, guide you through every step, and keep you updated throughout the process.
Our claims department works to investigate and resolve issues as quickly as possible so you can have peace of mind and move forward.
What should I do if my new home isn’t ready on move-in day?
If your new home isn’t ready, don’t worry — we’ve got you covered. Major Van Lines offers secure, climate-controlled storage for your belongings until you can accept delivery. Just let your relocation consultant know as soon as possible so we can coordinate the best storage and redelivery plan for you.
Can I track my shipment while it’s in transit?
Yes. We provide shipment tracking and regular updates so you know where your belongings are at all times. Your relocation consultant will give you estimated delivery windows and keep you informed of any changes during transit.
Do I need to be present during pickup and delivery?
Yes — we recommend that you or an authorized representative be present at both pickup and delivery. This ensures you can:
Verify your inventory list
Approve any special handling instructions
Confirm placement of items in your new home
If you can’t be there in person, you can assign someone you trust to sign documents and oversee the process on your behalf.